Last Updated: 15 May 2022

This Privacy Policy maps out the legal framework for any personal data ("personally identifiable information" or "information") collected by Forex College, a South African (Pty) Ltd ("Forex College", "Company", "we" or "us") provided by you ("Customer" or "user").

For the purposes of providing you with the use of the website (the "Service"), data processing remains a necessary step in order to comply with, but not limited to, the Data Protection Act 1998 ("DPA") as well as the General Data Protection Regulation ("GDPR").

The intent of this Policy is to address any concerns any Customer or visitor may have with regards to their data privacy and security and to emphasize the commitment of the Company to ensure sufficient privacy safeguards are in place.

We ask that you read this Privacy Policy ("the Policy") carefully as it contains information about how we:
i) collect information from you;
ii) what we do with it; and
iii) how you can control our use of the information.

Information collection

We may collect personally identifiable information (i.e. your name, postal address, telephone numbers, email address, and payment details) from you when you either submit an account registration form on any platform (Desktop or mobile) controlled by Forex College, complete a request for information on any platform, email or write to us requesting information, services or customer support. You will also be required to create a unique password for your account. This information is required in order to access our Services.

We may also receive personally identifiable information from you when you use our products and services or from our business partners, such as browser and cookie information. In addition, we may collect your IP address and technical information relating to the device you are accessing our websites from. We do not collect any personally identifiable information before you sign up or submit the form in the contact us area. We only use personally identifiable information to fulfil your requests for information or to render products or services to you. Should you choose to withhold the requested information, we may not be able to provide you with our Services.

We may also monitor your use of our website. This may include, but is not limited to, monitoring how many times and which pages you visit and the originating domain name of a user's internet service provider. This information helps us to build a profile of our Customers. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Information use

We collect and process the information with high regard to providing and maintaining the quality of our Services to you but also in order to protect and improve your experience at Forex College.

Once you are logged into your account, Forex College may collect the following information:
- A record of all internet communications and details of your visits to our Websites;
- Technical information relating to the device, such as device identifier, and browser you use to access our Websites;
- Details of transactions you carry out through the site, such as payments;
- Communications with us or our employees, for example, calls, emails, and messages sent through the live chat service;
- Information regarding your location, including IP address; and
- Any additional information you submit through the website such as forums, chat rooms, comment sections, profile updates, or questionnaires.

Third parties provide us with services to help us decide whether to accept transactions from you by assessing your method of payment and the devices you use to visit our website. This helps protect both you and us. These third-party services perform checks to determine whether the device or payment method has been involved with fraudulent or abusive transactions in the past, e.g., reported identity theft or credit card fraud.

Information sharing and disclosure

We will send personally identifiable information about you to other companies or people only when:
- We have your consent to share the information; or
- We need to share your information to provide the Service you have requested; or
- We need to send the information to companies who work on behalf of our company to provide a service requested by you; or
- We are required to respond to regulatory or court orders or legal processes; or
- We find that your actions on our Website violate the Terms or any of our usage guidelines for specific services.

In order to provide the information or services you have requested from us, we may transfer or store your personally identifiable information on computer equipment or in offices that are located across countries or jurisdictions. You consent to this transfer and processing.

To ensure a good quality of service, we may monitor and record any communication you have with us whether in writing, by phone or by electronic mail. We recommend that with the exception of your name and username, you do not send us personal information by e-mail. Any information you transmit is at your own risk.

Access to your information

You have the right to request a copy of your personal information being processed. Forex College will provide the requested information without delay and within one month of a valid request. However, if the request is unfounded or excessive, Forex College may:
- Charge a reasonable fee considering administrative costs, or
- Refuse to respond.

For rectifications of your personal data, Forex College will respond within a month and make appropriate changes.

Requests should be submitted explaining the information you seek, along with proof of identity via the e-Learning Platform messaging feature, Forex College community DM to Instructor Team, or email on relevant platforms.

Marketing

Forex College reserves the right to process personal data for marketing purposes and in limited circumstances to provide this to third-party partners for marketing Forex College's Services and approved partner Services.

We request your consent to market to you when you create an account. You can unsubscribe at any time by clicking the unsubscribe link.

If you opt out, we will take reasonable steps to stop promotional materials but this may affect your eligibility for certain promotions.

Storage of Personal Data

Your data may be transferred to and stored outside the South Africa Economic Area ("SAEA") and processed by staff working for us or suppliers. By using the website and submitting your data, you consent to this transfer and storage. We take reasonable measures to ensure data security and comply with applicable regulations.

We will hold your personal data as long as necessary under legal obligations.

Visiting our websites and cookies

This website uses cookies to personalise content and ads, provide social media features, and analyse traffic. We share information about your use of our site with marketing, social media, advertising, and analytics partners who may combine it with other information.

Cookies are small text files used to improve user experience. Strictly necessary cookies are stored without consent; for others, we need your permission.

Some cookies are placed by third parties on our pages. You can change or withdraw consent anytime via our Cookie Declaration.

Learn more about how we process data in our Privacy Policy. Your consent applies to forexcollege.co.za.

General information

We reserve the right to update this Privacy Policy. Your continued use indicates acceptance of changes. Material changes will be communicated via email, website notice, or other channels.

For queries about your data, updates, or deletions, please contact us via the Contact page.